Support & Service
Guaranteed Support,
Not Best Effort
Connection over perfection. We pursue excellence with obsessive attention, while providing the best ownership experience and service in the business.
White-Glove Service, Always
We pursue perfection with a passion bordering on obsession. But our world is driven by ever-changing technology, where challenges are inevitable.
We balance this reality by redefining what connection truly means in a high-tech world—and by giving LA Techs clients the best ownership experience and service in the business.
Our dedicated support team is here around the clock to ensure your systems perform flawlessly, your questions are answered promptly, and your home technology continues to enhance your life for years to come.
Our Promise
The LA Techs Client Commitment
24/7/365 Customer Service
We answer your call or call back in short order, around the clock, 365 days a year.
One-Year Warranty
All of our installations have a formal and official one-year warranty with rapid response to any needs.
Remote Service
We can effectively troubleshoot 60% of all client issues remotely within 30 minutes.
On-Site Support Nights & Weekends
When you need us on-site, we're available evenings and weekends to minimize disruption.
Manufacturer Warranty Support
We offer full support on any manufacturer's warranty throughout the duration of your project.
Detailed Documentation
Every project has comprehensive documentation maintained for the complete lifetime of the system.
Concierge Service
White-glove service on par with the best hospitality experiences in the world.
End-to-End Management
We provide comprehensive service and management of any exchanges or repairs needed.
Choose Your Support Experience
and get 10% off your membership with Annual Billing
Essentials+
You value 24/7/365 access to the support team.
FEATURES
- ✓24/7 Remote Support within 60 min
- ✓Remote appointments with Adv Support
- ✓Prioritized appointment scheduling
Priority
You also need the flexibility to schedule on-site appointments tailored around your schedule.
FEATURES
- ✓24/7 Remote Support within 30 min
- ✓Remote appointments with Adv Support
- ✓Prioritized appointment scheduling
- ✓On-site support within 3 business days
- ✓Night + weekend appts (remote)
- ✓Discount on service labor
- ✓1 x annual tech reviews
- ✓Waived trip fees for on-site visits
Proactive
You also value a hands-off approach to keeping your system online, all the time.
FEATURES
- ✓24/7 Remote Support within 30 min
- ✓Remote appointments with Adv Support
- ✓Prioritized appointment scheduling
- ✓On-site support within 2 business days
- ✓Night + weekend appts (remote)
- ✓Discount on service labor
- ✓2 x annual tech reviews
- ✓Waived trip fees for on-site visits
- ✓Proactive system monitoring
- ✓Concierge ISP management (billed hourly)
Signature
Reserved for our most discerning clients with a 10-min. response time on top of all of the other features.
FEATURES
- ✓24/7 Remote Support within 10 min
- ✓Remote appointments with Adv Support
- ✓Prioritized appointment scheduling
- ✓On-site support within 1 business day
- ✓Night + weekend appts (remote or on-site)
- ✓Discount on service labor
- ✓2 x annual tech reviews
- ✓Waived trip fees for on-site visits
- ✓Proactive system monitoring
- ✓Concierge ISP management (no charge)
- ✓Skip the line, every time
Not interested in remote support, urgent response, discounted rates and other membership benefits? On-site only support is available to non-members during normal business hours. All clients must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates apply.
Rapid Response 24/7
Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can't be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.
Prioritized Scheduling & After-Hours Appointments
When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that proves help is available when you need it.
Proactive System Monitoring
Wouldn't it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.
Exclusive Service Discounts
Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts.